Administrative Assistant – Winona

Full-time Administrative Assistant needed to work out of our Winona shop. Perform clerical, administrative, front receptionist and service dispatch functions within a small but busy heating and air conditioning office:

• Answer phones using multi-phone line system.
• Greet/wait on customers.
• Schedule and dispatch service appointments/calls.
• Financial transactions (process payments, bank deposits, petty cash reconciliation, financing approvals).
• Prepare sales proposals.
• File warranties, process rebates, complete gas compliances and requests for certificates of insurance and lien waivers.
• Sort/distribute mail.
• Data entry (new customer set-up, customer record updates), correspondence, create reports, maintain records.
• Resolve customer concerns, billing disputes and complaints
• Order office supplies.

Hours: Monday – Friday; 8 am – 5 pm (with 1 hour lunch)

Qualifications:

• 1-2 years administrative/office assistant experience and/or education.
• Computer proficient, especially in Word and Excel.
• Ability to work independently in fast-paced, high call volume work environment.
• Strong customer service and problem solving skills with ability to calmly manage challenging situations and/or customers.
• Ability to multitask, be a self-motivator, and maintain efficiency.
• Personable and friendly demeanor.
• Reliable and dependable. Report to work timely and as scheduled.
• Valid driver’s license required (minimal driving–i.e. bank)

Great career opportunity with competitive pay and benefits package, including free health care at The Neighborhood Family Clinics! We are a family-focused company that strives to provide meaningful employment for our employees.